6/17/2023 0 Comments Skyview terrace apartments![]() ![]() My leadership decided that if I could get a letter from the hotel stating they would not honor the government rate, the hotel cost may be covered. ![]() Because of this trip being directed by government, it is not supposed to cost the military member a dime out of pocket. I never called her by anything but her name, never used profanity, and only raised my voice when she interrupted me so I could finish what I was saying. Not so fast! Because I was having difficulties communicating with Jeanine, I had a co-worker of mine who deals with hotel billeting speak to her and she claimed to him that I was extremely rude and degrading to her, which is an absolute lie. She did confirm that she was given a list of members who were to receive the government rate but that she took no further action because I did not call to confirm that my name was on the list or that I was indeed attending.if my name was on a list that was given to you, and I had an active reservation 2 months prior, why would this be a problem? Name on list.check. Even though she did assist me with reversing the tax charges, she was rude, unsympathetic, and disruptive as I tried to explain the issue. Upon returning to work the following Monday I called and was directed to speak with Jeanine about the issue. Checked out of the hotel and was on my way to the airport when I received the electronic receipt in my email for $299/night. I also got verbal confirmation from the clerk working the night desk on 13 January when I asked if there would be any issue with me checking out at 3am the next day. On the third night of my stay I received a confirmation via the Bonvoy app that I would receive the government rate. Throughout this time, and navigating around the government business I was attending, I attempted several times to confront the desk clerk about ensuring I receive the government rate as I was unable to do so over the phone prior to arriving. The room was clean and modern, but for a 4-day stay I did expect at least one visit from the cleaning staff, but that seemed a bit excessive. The actual stay was decent besides the constant slamming of doors, the blinking light directly above the bed, and the confusing light switch setup. I ended up reserving a room using the Bonvoy app. I called several times in November to book a room but was placed on hold for 15+ minutes each time never being able to complete the booking process. First of all, I booked my reservation myself because I was to tell the booking receptionist what group I was with. I stayed at this hotel 10-14 January 2022 for government business and I will never stay at this location, or another Courtyard by Marriott again. ![]()
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